T2Me powered by Vispo

USER AGREEMENT

Last updated: November 10, 2026

By using Talk2Me through its website, or any applications that are the property of Vispo.AI Inc., you agree to follow and be bound by this user agreement (the "User Agreement") and agree to comply with all applicable laws and regulations. In this User Agreement, the words "you" and "your" refer to each customer, website visitor, or user, "we", "us" and "our" refer to Vispo.AI Inc. ("Vispo") and "Services" refers to all services provided by us including Talk2Me, our website, any applications or application plug-ins. Please read the User Agreement carefully prior to using any Vispo Services.

It is your responsibility to review this User Agreement periodically. If at any time you find this User Agreement unacceptable or if you do not agree to this User Agreement, please do not use this website or any applications. We may revise this User Agreement at any time without notice to you. If you have any questions about this User Agreement, please contact us at info@vispo.ai.

ABOUT TALK2ME

Talk2Me is an AI chat assistant for law firms, developed by Vispo. Talk2Me answers prospective clients on your website around the clock, using a curated knowledge base for your practice areas and information about your firm. Talk2Me is offered to law firms and other businesses for business purposes only.

Vispo is not a law firm. Vispo does not provide legal advice or legal services to you or to visitors of your website, and no attorney-client relationship is formed between Vispo and you or any End User.

DEFINITIONS

  • "Talk2Me Service" means Talk2Me, including the Widget, the Dashboard and the Knowledge Bases.
  • "Widget" means the Talk2Me AI chat assistant and the embed code you install on your website.
  • "Dashboard" means your Talk2Me account portal for configuration, conversation history, summaries and billing.
  • "Knowledge Base" means the practice-area content Vispo curates and loads into your assistant.
  • "Firm Information" means information you provide about your firm, such as answers to common questions, contact details, booking link, website content and custom instructions.
  • "End User" means any person who chats with the Widget on your website. End Users are not parties to this User Agreement.
  • "End User Data" means messages, contact details and other information End Users submit through the Widget, plus the resulting transcripts and summaries.
  • "Output" means responses, summaries and other content generated by the Talk2Me Service.

TALK2ME SERVICE

Subscription to the Talk2Me Service. Subject to the terms and conditions of this Agreement, Vispo hereby grants You a non-sublicensable, non-transferable, non-exclusive subscription to access and use the Talk2Me Service solely for Your internal business purposes during Your subscription period, and to install the Widget on websites You own or control.

Your Plan. The Talk2Me plan includes one AI assistant, Knowledge Bases for the practice areas and services You select, the Widget, and the Dashboard with full conversation transcripts and summaries. The plan currently has no caps on conversations or usage, subject to reasonable use. Vispo reserves the right to add usage caps and will give You at least thirty (30) days' notice by email before any cap applies to You; You may cancel before it takes effect. Vispo may also rate-limit, filter or block traffic to Your Widget at any time, without notice, to protect the Talk2Me Service from bots, spam and other automated or abusive traffic.

Setup. You set up Your assistant by selecting practice areas and services, answering optional common questions, adding Your contact details and booking link, and adding the embed code to Your website. You may also customize the assistant's welcome message, fallback message, disclaimer and custom instructions. If You ask us to scan Your website, You authorize Vispo to access, copy and process its content to set up Your assistant, and You represent that You own or control that website.

Support. Subject to the terms of this Agreement, Vispo shall use commercially reasonable efforts to (a) provide the Talk2Me Service in accordance with its historic levels of availability; and (b) provide 9am – 5pm (PST) email support at support@vispo.ai, excluding federal holidays.

Subscriber's Use of the Talk2Me Service

Access and Security Guidelines. You will be provided access to and use of the Talk2Me Service through confidential account credentials. You will be responsible for all uses of its account, except to the extent caused by Vispo's negligence. You will promptly notify Vispo of any unauthorized use or access to its account. Each account has a single login for one person, and user seats may not be shared amongst other users.

Restrictions. You will not, and will not permit any other party to: (a) reverse engineer, disassemble or decompile any component of the Talk2Me Service; (b) interfere in any manner with the operation of the Talk2Me Service or the hardware and network used to operate the Talk2Me Service; (c) sublicense any of Subscriber's rights under this Agreement, or otherwise use the Talk2Me Service for the benefit of a third party or to operate a service bureau; (d) modify, copy or make derivative works based on any part of the Talk2Me Service, including by extracting Knowledge Base content in bulk; (e) configure the assistant to pose as a human or a specific attorney, or to promise or predict case outcomes; or (f) otherwise use the Talk2Me Service in any manner that exceeds the scope of use permitted by Vispo.

FEES, BILLING AND CANCELLATION

Fees. You agree to pay the fees for Your plan as shown at checkout ("Fees"). The Talk2Me plan is currently $75.95 per month. Fees are in U.S. dollars and do not include taxes. You are responsible for all sales, use, value-added and similar taxes on Your purchase, except taxes on Vispo's income.

Automatic renewal. Your subscription renews automatically every month until You cancel. You authorize Vispo, through its payment processor, to charge Your payment method at the start of each billing period.

7-day refund. If You are not satisfied, You may request a full refund of Your first monthly charge within seven (7) days of Your initial purchase by emailing support@vispo.ai. Refunds go to the original payment method. This refund is available once per customer.

Cancellation. You may cancel at any time from the Billing page of Your Dashboard, which links to Your Stripe billing portal. Cancellation takes effect at the end of Your current billing period, and You keep access until then. Except for the 7-day refund, Fees are non-refundable and partial months are not pro-rated.

Price changes. Vispo may change Fees by giving You at least thirty (30) days' notice by email. New prices apply from Your first renewal after the notice period ends. If You do not agree to a price change, You may cancel before it takes effect.

Failed payments. If a payment fails, Vispo may retry the charge and will notify You. If the payment is still outstanding ten (10) days after that notice, Vispo may suspend the Talk2Me Service until it is paid.

Payment processing. Payments are processed by Stripe. Vispo does not store full payment card numbers. Your use of Stripe is also subject to its terms.

YOUR RESPONSIBILITIES TO END USERS

You operate the website where the Widget appears and control Your relationship with End Users. You are responsible for:

  • (a) Privacy notice and consent: keeping a privacy policy on Your website that tells End Users their conversations are recorded, stored and processed by a third-party service provider using AI, and obtaining any consent required by applicable law, including wiretapping and privacy laws such as the California Invasion of Privacy Act.
  • (b) AI disclosure: making sure End Users know they are talking to an AI assistant, as required by laws such as California Business and Professions Code section 17941. The Widget shows a default disclaimer under the chat window. You may edit its wording, but You will not remove it or leave it blank, and it must make clear that End Users are talking to an AI assistant, not a person.
  • (c) No legal advice notice: making sure End Users know that the assistant provides general information only, is not legal advice and does not create an attorney-client relationship. The default disclaimer includes this notice. If You edit the disclaimer, You will keep it.

Professional responsibility. You are solely responsible for complying with the rules of professional conduct and attorney advertising rules in every jurisdiction where You practice, including rules on advertising, solicitation, communications with prospective clients, confidentiality, conflicts of interest, and supervision of nonlawyer assistants and technology. You decide whether to follow up with an End User or accept a representation. Talk2Me does not run conflict checks or make intake decisions.

Your configuration. You are responsible for the accuracy of Your Firm Information and for keeping it current, and for Your custom instructions, common questions answers, welcome and fallback messages and disclaimer. You will not configure the assistant to give legal advice, or to pressure End Users in ways that violate attorney solicitation rules. Changing the default custom instructions can significantly change how the assistant responds, and Vispo is not responsible for Outputs caused by Your changes. You should review Your assistant's responses regularly.

Sensitive information. The Talk2Me Service is not designed to process payment card data or protected health information subject to HIPAA, and You will not use it for those purposes. You will not set up the assistant to ask End Users for payment card numbers, government ID numbers or similar highly sensitive information.

PRIVACY

Please also review our Privacy Policy, which is incorporated herein by reference which also governs your use of Vispo website and Services, and to understand our practices.

Vispo Platform and Technology. You acknowledge that Vispo retains all right, title and interest in and to the Services and all software and all Vispo proprietary information and technology used by Vispo or provided to You in connection with the Talk2Me Service, including the Knowledge Bases (the "Vispo Technology"), and that the Vispo Technology is protected by intellectual property rights owned by or licensed to Vispo. Other than as expressly set forth in this Agreement, no license or other rights in the Vispo Technology are granted to You. You hereby grant Vispo a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate into the Talk2Me Service any suggestions, enhancement requests, recommendations or other feedback provided by You, including Users, relating to the Talk2Me Service. Vispo shall not identify You as the source of any such feedback.

User Data. You retain all right, title and interest in and to Your data ("Data"). Your Data includes any materials that You may give to Vispo, including Firm Information and End User Data. You hereby grant to Vispo a non-exclusive, worldwide, royalty-free and fully paid-up license to access and use Your Data to provide the Vispo Services to You. You represent and warrant that you have all necessary rights, notices and consents to grant Vispo the foregoing licenses. Vispo processes End User Data as Your service provider, on Your behalf.

No AI Training. Vispo does not use Your Data to train or fine-tune AI models, and does not allow its AI model providers to do so. Vispo does not share Your Data with other customers, use it to answer other firms' End Users, or sell it.

Data Security. Vispo currently utilizes Amazon Web Services, a reputable hosting services provider, to store all Your Data; provided, that, Vispo may utilize other hosting service providers of similar repute, such as GCP or Microsoft Azure. Vispo also uses third-party AI model providers to operate the Talk2Me Service; a current list of providers is available on request at info@vispo.ai. In the event Vispo becomes aware of any loss or unauthorized access, disclosure or use of any Your Data ("Security Breach"), Vispo will (i) promptly notify You in writing of such Security Breach, and (ii) take reasonable steps to identify the cause of such Security Breach, minimize the harm associated therewith and prevent reoccurrence thereof. Any notification of any Security Breach will describe, to the extent known, details of the Security Breach, including steps taken to mitigate the potential risks.

Data Retention. Conversation history is available in Your Dashboard while Your subscription is active. Please save any records You need before Your subscription ends. Within thirty (30) days after Your subscription ends, Vispo will delete Your Data, except for copies in routine backups, which are deleted on their normal schedule, or data Vispo must keep by law.

Performance Data. Vispo retains all right, title and interest in and to the performance Data, and may use performance Data for any lawful purpose. Performance Data means technical and usage information about the Talk2Me Service, such as uptime and conversation counts; it does not include the content of Your Data and does not identify You or any End User.

OWNERSHIP

This website and applications are owned and operated by Vispo. Vispo owns all right, title and interest in and to, or has the right to use, the materials provided on this website and applications, including but not limited to data, information, documents, logos, graphics, sounds, and images. None of such material may be copied, reproduced, republished, downloaded, uploaded, posted, displayed, transmitted or distributed in any way and nothing on this website or on any applications shall be construed to confer any license under any of Vispo's intellectual property rights, whether by estoppel, implication or otherwise. Any rights not expressly granted herein are reserved by Vispo.

LICENSE AND ACCESS

Subject to your compliance with this User Agreement, Vispo grants you a non-exclusive and non-transferable license (the "License") to use the website and any Services purchased herein. This license does not include any resale or commercial use of any Vispo service, or its contents. No Vispo service, nor any part of Vispo service, may be reproduced, duplicated, copied, sold, resold, decompiled, reverse engineered, or otherwise exploited for any commercial purpose without the express written consent of Vispo. You may not disclose any Vispo copyrights, patents, trademarks, logos, or other proprietary information, without Vispo's express written consent. You may not misuse Vispo's services. You may only use Vispo's services as permitted by law. You shall not scrape any information from the website including customer data and shall not harvest personal information about other users from Vispo. The licenses granted by Vispo shall terminate if you do not comply with this User Agreement.

OUR TECHNOLOGY

Vispo utilizes multiple Large Language Models (LLMs). An LLM is an advanced artificial intelligence system designed to process and generate human-like text based on the information it has been trained on. Different LLMs power the Talk2Me AI chat assistant, which answers End Users' questions on your website using the Knowledge Bases and your Firm Information.

While the LLM is highly sophisticated, it is not perfect and may:

  • Generate inaccurate, outdated, or incomplete information.
  • "Hallucinate" by producing plausible-sounding but incorrect or nonsensical outputs.
  • Provide information or insights that may not apply to your specific context.

Users should independently verify any information or advice provided by the LLM and should not solely rely on its outputs for critical decisions.

Vispo does not take responsibility for any consequences resulting from the use of information generated by the LLM. This includes, but is not limited to, financial, legal, or other professional decisions based on insights or recommendations provided by the LLM. Users acknowledge and accept this limitation when engaging with Vispo's AI functionalities.

The LLM is constantly being updated and improved to enhance its accuracy and performance. However, due to the evolving nature of AI and the limitations of machine learning, errors and inconsistencies may still occur.

USE AND OUTPUT LIMITATIONS

By using Talk2Me, you agree to:

  • Treat outputs from the LLM as informational only, not as guaranteed facts.
  • Use your own judgment and discretion when interpreting or acting upon the LLM's responses.
  • If you encounter incorrect or problematic information, we encourage you to report it to help us improve our services.

THIRD PARTY CONTENT

This website and applications may contain links to websites controlled by parties other than Vispo (hereinafter referred to as "Third Party Content"). Vispo is not responsible for and does not endorse or accept any responsibility for the availability, contents, products, services or use of any Third Party Content, any website accessed from a Third Party Content or any changes or updates to such sites. Vispo makes no guarantees about the content or quality of the products or services provided by such sites. Vispo is not responsible for webcasting or any other form of transmission received from any Third Party Content. Vispo is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Vispo of the Third Party Content. If you add a booking link or connect a third-party service, such as a scheduling app, to the Widget, your use of it is governed by that provider's terms.

CREATING AN ACCOUNT

You need to create a Talk2Me account to use the Talk2Me Service. By checking the box at signup, you accept this User Agreement. If you accept on behalf of a law firm or other business, you represent that you have authority to bind it. In case you provide any information in connection with use of Vispo website or Service, you grant Vispo a worldwide, royalty-free, nonexclusive, and fully sublicensable license to use, distribute, reproduce, modify, publish, and translate this personal information solely for the purpose of enabling your use of the applicable service.

You may further be required to log into your account and have a valid payment method associated with it. You are responsible for maintaining the confidentiality of your account and password, which you agree not to disclose to any third party. You may not use a third party's account, username, or password at any time. You may be held liable for any losses incurred by Vispo, our affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else's use of your account or password. You agree to accept responsibility for all activities which occur under your account or password. You agree to notify Vispo immediately upon becoming aware of any breach of security or unauthorized use of your account.

TERMINATION

(a) Vispo reserves the right to terminate or suspend your account immediately, without prior notice, with or without cause, and without limitation. Upon termination, the right to use the Vispo software and Services will be revoked.

(b) Termination of Services with Vispo shall not affect the enforceability of provisions of the User Agreement, including but not limited to, protections regarding use of Vispo's intellectual property, indemnity, and Privacy Agreement.

(c) You may cancel your subscription at any time as described under Fees, Billing and Cancellation, and you may disable the Widget at any time from your Dashboard. When your subscription ends, the Widget stops responding and you should remove the embed code from your website.

DISCLAIMER OF WARRANTY

Vispo Services and all information, content, materials, products (including software), and other services included on or otherwise made available to you through Vispo Services are provided on an "as is" and "as available" basis, unless otherwise specified in writing. Vispo makes no representations or warranties of any kind, express or implied, as to the operation of Vispo Services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through Vispo Services, unless otherwise specified in writing. You expressly agree that your use of Vispo Services is assumed at your sole risk and that Vispo cannot be held liable for reliance on its software.

To the full extent permissible by law, Vispo disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Vispo does not warrant that Vispo services, information, content, materials, products (including software), or other services included on or otherwise made available to you through the Vispo Services or electronic communications sent from Vispo are free of viruses or other harmful components. To the full extent permissible by law, Vispo will not be liable for any damages of any kind arising from the use of any Vispo service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any Vispo Service, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

LIMITATION OF LIABILITY

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD VISPO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF VISPO HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF VISPO, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

CHANGES TO TERMS OF SERVICE AND PRIVACY POLICY

Vispo reserves the right, at its sole discretion, to modify or replace this User Agreement and the Privacy Policy at any time. If a revision results in a material change to the User Agreement or Privacy Policy, Vispo may, but is not bound to, provide thirty (30) days of notice prior to changes going into effect. What constitutes a material change will be determined at Vispo's sole discretion.

By continuing to access or use Vispo Services after revisions become effective, you agree to be bound by the revised terms.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Vispo, its affiliates, and respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses, and attorney's fees arising from: (a) Your violation of this User Agreement; (b) Your violation of the privacy policy; (c) Your use of Vispo's advertised services; (d) Your violation of any third party right, including but not limited to copyright, property, or privacy rights; (e) Any claim that is made against you by a third party as a result of using Vispo services; and (f) Your failure to give End Users the notices, or obtain the consents, described under Your Responsibilities to End Users.

INTELLECTUAL PROPERTY: COPYRIGHT, TRADEMARKS, PATENTS

Unless otherwise stated, Vispo owns all intellectual property rights for this website and all of the content published on it. Vispo's intellectual property includes, but is not limited to, any and all trademarks, copyrights, logos, images, illustrations, databases, graphics, sounds, and videos. You may not copy, distribute, broadcast, display, sell, license, or otherwise use Vispo intellectual property, either in whole or in part, without written consent from Vispo.

Vispo may identify you as a Talk2Me customer, using your firm's name and logo, on our website and in marketing materials. You may opt out at any time by emailing support@vispo.ai. The Widget may display a "Powered by Talk2Me" attribution.

INAPPROPRIATE CONTENT

When accessing the website and/or any Services, you agree not to upload, download, display, perform, transmit, or otherwise distribute any content that: (a) is libelous, defamatory, obscene, pornographic, abusive or threatening; (b) advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or foreign law or regulation; or (c) advertises or otherwise solicits funds or is a solicitation for goods or services. Vispo reserves the right to terminate or delete such material from its servers. Vispo will cooperate fully with any law enforcement officials or agencies in the investigation of any violation of this User Agreement or any applicable laws.

SEVERABILITY

If any provision of Vispo's User Agreement or Privacy Policy are held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall remain enforceable.

ARBITRATION AGREEMENT

Any dispute or claim relating in any way to your use of any Vispo Services, or to any products or services sold or distributed by Vispo, will be resolved by binding arbitration, rather than in court, except that either party may assert claims in small claims court if the claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow this User Agreement as a court would.

The arbitration, once initiated, will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. The parties may choose to have the arbitration conducted by telephone, based on written submissions, or in person in San Francisco County or at another mutually agreed location.

Both you and Vispo agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration we waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

GOVERNING LAW AND JURISDICTION

The User Agreement and Privacy Policy shall be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Federal Court in San Francisco, California shall have exclusive jurisdiction with respect to any issue arising from or under the use of the website or Services.

NO USE BY MINORS

You agree that by using the website, and/or any Services, you are at least 18 years of age and you are legally eligible to enter into a contract.

RIGHT TO REFUSE

You acknowledge that Vispo reserves the right to refuse service to anyone and to cancel user access at any time.

ACKNOWLEDGEMENT

BY USING TALK2ME OR ACCESSING THE TALK2ME WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS USER AGREEMENT AND AGREE TO BE BOUND BY IT.

CONTACT US

If you have any questions or concerns regarding this User Agreement or the Privacy Policy, please feel free to contact us at info@vispo.ai.

Talk2Me is a product of Vispo.AI Inc., 835 Fifth Ave, San Rafael, CA 94901.